HomeThe KLA Technology’s Solutions Approach to Customer Service
The right business solution can make a huge difference in a company’s ability to cut costs, improve productivity, increase revenue, manage employees and better serve their customers. KLA Technology employs a full-service approach for the implementation and continued support of the business applications we recommend to best resolve a company’s challenges. These services include:
• Needs Assessment
• Product Selection
• Implementation
• Training
• Configuration
• Post Implementation Support
KLA Technology’s commitment is to help identify and recommend the best application to address individual company’s business issues, not necessarily our application. Additionally, we configure these solutions to fit existing system configurations or design a more appropriate system if necessary. Our engagements are designed to instill confidence in KLA Technology as a service provider and confidence in your staff knowing they have the best solution on the market to meet their challenges. Our post implementation support ensures that once the application is up and running, it stays that way. KLA Technology will even go as far as recommending a competitor’s product should this genuinely benefits your company the most.
Needs Assessment
Every KLA Technology engagement starts with a thorough needs assessment. Our extensive evaluation checklist helps us better understand and evaluate the business. It is imperative we understand a company’s business, their mission and corporate goals as well as current business system challenges, which include current software and hardware systems, current levels of infrastructure, budgets, timelines and any technical support issues. From this input, we gain a level of insight required to recommend the right software and/or hardware system to overcome these challenges.
When assessing hardware options, our initial tool is the KLA Technology Hardware Evaluation Questionaire.
Product Selection
As a Value Added Reseller for the finest products on the market, KLA Technology offers an extensive array of solutions in these areas:
• Accounting, Distribution, Manufacturing and Project Accounting
• Customer Relationship Management (CRM)
• IT Management and Office Automation Applications
These product and service offerings include both software and hardware applications, each may be purchased individually or as part of an integrated KLA Technology solution. Whether in accounting, CRM or IT, our certified professionals work closely with your team to identify the right products to match your company’s specific needs.
However, as we said before if our products do not fit your needs then we will assist you in finding the right solution from the right provider.
Implementation
We recognize that a successful implementation begins long before we actually install a new software or hardware application. A successful implementation also continues after we have completed the initial installation. Every client receives a detailed implementation plan that:
• Identifies project goals
• Lists key implementation steps with dates for completion and milestones
• Identifies any and all necessary training components
• Identifies all primary contacts within KLA Technology should questions arise
• Outlines recommended changes to existing configurations that will enhance the implementation
At KLA Technology, we do not consider the implementation complete until our applications are up and running to the client’s complete satisfaction.
Training
No product implementation can succeed without proper training. For that reason, KLA Technology
KLA Technology provides complete training with every application we support. We offer a combination of customized training routines including:
• On-Site Support
• Classroom Training at our office or yours
Our implementation specialists are fully certified by the product manufacturers and have years of hands-on experience using each product in an actual work environment.
Configuration
Selecting the right application is only part of the equation. Equally important is making sure that application works within existing configurations or KLA Technology will design an appropriate configuration. At KLA Technology, we have experienced and certified consultants that have performed countless implementations of various applications on a wide variety of IT platforms. By using our detailed needs assessment evaluation we identify and define requirements and work diligently to formulate cost-effective recommendations. Our proven methodology has enabled us to keep projects on schedule, involved parties up-to-date with project status, identify changes to the original engagement in a timely manner and adhere to strict budget guidelines.
Post Implementation Support
At KLA Technology we consider this to be a differentiator. Where other companies may not meet expectations, KLA Technology exceeds expectations. KLA Technology’s post implementation support guarantees our applications remain operational and removes the threat of any hidden costs after a successful initial implementation. All KLA Technology clients are offered a variety of post implementation support plans, which include:
• On-Site Support
• Telephone Support Directly From the Publisher
• Telephone Support Directly From the KLA Technology (MAS 90 and MAS 200 only) *
• Regularly Scheduled Sessions with an Account Manager
• Regularly Scheduled On-Site Visits From a KLA Technology Team Member
MAS 90 and MAS 200 Support Services
KLA Technology’s well-trained in-house technical support staff offers support services for the MAS 90, MAS 200 product lines, as well as Crystal Reports and FRx Reporting. These professional services are available to KLA Technology customers and non-KLA Technology customers. A non-KLA Technology customer is any company that does not reference KLA Technology as the Reseller of Record with Best Software.
Call us at (303) 779-5025 or send mail to
jdkish@klatechnology.com with questions regarding your
solution needs.
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